CX Challenges: Becoming a CX-focussed organisation

CX Challenges: Becoming a CX-focussed organisation
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Date(s) - 26/02/2019
5:00 pm - 7:30 pm



How can organisations make CX a priority?
Since CX requires all teams working together more collaboratively, how do we do that?
What are the blockers and opportunities to becoming a CX-focussed organisation?

Most organisations have made improving customer experience a priority, yet many are struggling to understand the best way to get the answers they need. Since these decisions can impact multiple divisions —product, marketing, sales, service— organisations may be risk averse to making changes to their CX. Getting buy-in is the biggest limitation to organisations being able to innovate.

This series aims to empower leaders with lessons, insights, and recommendations from peers and experts about customer experience.

At this event we will discuss a variety of methods to measure customer experience, including lessons about what worked and what didn’t. Getting the right data and insights will help you align your organisation around the importance of your CX challenge.

5:00pm Doors & networking
5:30pm Event starts


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